Frequently Asked Questions
Everything you need to know about shopping with Chinyere
What is the typical delivery timeframe for domestic orders?
Standard domestic shipping takes approximately 3 to 5 business days. During peak sale periods or new collection launches, delivery may take up to 7 business days.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier partner's portal.
What is your return and exchange policy?
We offer a 7-day exchange policy for unused items with original tags and receipts. Please note that discounted items or 'Final Sale' products are not eligible for return or exchange.
Do you offer international shipping?
Yes, Chinyere ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and shipping costs are calculated at checkout.
How should I care for my Chinyere garments?
To maintain the quality of our fabrics and intricate embroidery, we recommend dry cleaning only for all formal wear and gentle hand washing for our casual cotton collections.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for eligible domestic orders.